Refund policy

HIVOLT Return & Refund Policy

90-Day Money-Back Guarantee

We stand behind the quality of HIVOLT Collagen Peptides. If you are not completely satisfied with your purchase, you may return it within 90 days of the delivery date for a full refund.

How to Request a Return

To initiate a return, please contact our support team at metaldetectorsdirect1@gmail.com with your order number and reason for return. We will provide you with return instructions within 1-2 business days.

Conditions

• Products must be returned in their original packaging.
• Opened containers are eligible for refund under our 90-day guarantee.
• Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
• Refunds will be processed within 5-7 business days after we receive the returned item.

Subscription Cancellations

You may cancel your subscription at any time with no cancellation fees. Simply log into your account or contact us at metaldetectorsdirect1@gmail.com. Cancellations take effect before your next billing cycle.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will send a replacement at no additional cost or issue a full refund including return shipping.

Exchanges

We do not offer direct exchanges at this time. Please return your item for a refund and place a new order.

Last updated: July 2026